Restaurant & Retail Technology Services
Eleven services covering the full lifecycle of your in-store technology, all delivered in-house by one team.
POS services are usually a fragmented market: one company handles installation, another handles helpdesk, and a third handles hardware repair. That works until something breaks and no one’s accountable for the system as a whole.
ReSource Point of Sale delivers the full lifecycle of restaurant and retail technology services in-house: consultation and solution design, procurement and warehousing, project management, staging and configuration, implementation and onsite install, software professional services, nationwide field support, 24/7 live helpdesk, advanced exchange, hardware repair, and deinstallation and recycling. One team owns every step, from the first scoping call through the day a terminal is retired.
The differentiator isn’t the catalog, it’s the accountability. When something needs to happen across multiple disciplines, the work moves between teams inside one company instead of stalling in the gaps between vendors.
Explore our services.
Consultation & Solution Design
Through our consultative approach, we work to understand our customers’ specific business goals and design a solution that combines our hardware and services in a way that brings you closer to your goals.
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Procurement & Warehousing
Our procurement and warehousing services empower our customers to achieve unprecedented scalability and responsiveness. Work with us to determine your ideal workflow and capacity.
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Project
Management
We provide our customers a single point of contact throughout the lifetime of their project to ensure deadlines are met, continuity is upheld, and project objectives are achieved.
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Staging & Configuration
Complex solution that leverages multiple hardware and software partners? Our staging and configuration services enable you to see and test your solution before it is rolled out in your restaurants.
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Implementation & Onsite Install
Our installation team has extensive experience working in restaurant and retail environments. We will ensure a smooth and seamless implementation of your solution without operational disruption.
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Software
Professional Services
Store opening? New upgrade? We apply our experience and industry best practices to deliver software solutions to support the needs of your growing business.
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National Field
Support
When a POS fails onsite, response time is what matters. Our nationwide field support network delivers same-day service through trusted long-term partner technicians with in-house oversight.
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Live 24/7 Helpdesk
The quality of your support matters. Our round-the-clock helpdesk is staffed by our team of restaurant technology experts, which field client requests with outstanding responsiveness and insight.
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Advanced Exchange Depot
Terminals not performing? We know that downtime is simply not an option. That’s why we provide replacement terminals within 24 hours. In Chicago or Delray? Enjoy same day service.
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Hardware Repair
Replacement isn’t always the answer. Our Villa Park bench facility services POS hardware, helping extend the lifecycle of your investment.
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Deinstallation & Recycling
Unsure of what to do with your old terminals? Not to worry. We will carefully decommission, dismantle, and recycle them for the ultimate turnkey solution.
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Raise your standard for a point of sale partner.
Today’s restaurant and retail landscape requires exceptional experiences and a commitment to service. Rely on our partnership to unlock the value of your technology investments and set your business apart.
Common questions about our services.
Quick answers to what we hear most from operators evaluating ReSource as a services partner. See all questions →
What services does ReSource Point of Sale offer?
ReSource Point of Sale delivers eleven distinct restaurant and retail technology services covering the full lifecycle of in-store hardware and software: consultation and solution design, procurement and warehousing, project management, staging and configuration, implementation and onsite install, software professional services, nationwide field support, 24/7 live helpdesk, advanced exchange depot, hardware repair, and deinstallation and recycling. Each service can be engaged individually or combined into a broader partnership, depending on the operator’s needs.
Can I engage ReSource for individual services, or only for full-lifecycle partnerships?
Services are available individually. Operators can engage ReSource Point of Sale for a single service — such as 24/7 helpdesk coverage, advanced exchange replacement, or a one-time multi-location rollout, without committing to a broader engagement. Many long-term ReSource customers begin with a single service and expand as their operations and needs evolve.
Does ReSource service POS systems that weren’t originally purchased through ReSource?
In many cases, yes. ReSource Point of Sale provides hardware repair, helpdesk support, and field service for the market’s leading POS brands, regardless of which reseller originally supplied the equipment. Coverage depends on the manufacturer and the specific system, and our solutions team can confirm eligibility for any equipment you’re evaluating.
How can we help you?
Allow us to put our commitment to client success to work for your business.