Frequently Asked Questions

ReSource Point of Sale is a single-source provider of restaurant and retail technology for multi-location operators. We design, supply, deploy, and support the full in-store technology stack, point-of-sale systems, self-order kiosks, digital signage, VoIP, and managed data services, through one partner, one project manager, and one 24/7 helpdesk. Our work spans solution design, procurement, staging, installation, ongoing helpdesk support, advanced replacement, and manufacturer-certified hardware repair across the leading brands in the industry.

ReSource Point of Sale serves multi-location restaurants and retailers nationwide. Our primary markets are quick-service and fast-casual restaurants, full-service restaurants, convenience stores, and retail chains. Whether you’re running one concept across fifty locations or a regional convenience-store chain, our solutions are designed for operators who need consistent technology and service across multiple sites.

ReSource Point of Sale is headquartered in Chicago, Illinois, with an additional service depot in Delray Beach, Florida. We provide nationwide field service and support across the United States through our in-house team of project managers, field technicians, and helpdesk specialists. Same-day replacement service is available with 24-hour replacement available nationwide.

Most POS resellers ship hardware and walk away. ReSource Point of Sale is a single-source provider that owns the full lifecycle, solution design, procurement, staging, installation, integration, 24/7 helpdesk, advanced exchange, hardware repair, and end-of-life recycling, through one in-house team. Operators work with one partner instead of juggling separate vendors for hardware, software, deployment, and support, backed by a US-based helpdesk that answers calls in 25 seconds on average.

ReSource Point of Sale is a partner and reseller across the leading restaurant and retail technology ecosystem. POS hardware partners include PAR, HP, Elo, Touch Dynamic, and Oracle. Kiosk and contactless ordering partners include Bite, Elo, Touch Dynamic, HP, and LG. We also integrate digital signage, VoIP, and managed network solutions from the industry’s leading providers, and our team adds new technology partners regularly.

ReSource Point of Sale is an established partner and reseller across the leading POS, kiosk, and retail technology ecosystem, including PAR, HP, Elo, Touch Dynamic, Oracle, Bite, LG and more. We source equipment directly from manufacturers & distributers, configure and stage it in our own facilities, and provide manufacturer-certified hardware repair on the brands we sell. Partnership and certification levels vary by manufacturer and product line, our solutions team can confirm specifics for any system you’re evaluating.

Both. ReSource Point of Sale supplies new hardware directly from manufacturers, fully refurbished hardware that has been tested and warrantied to the same standard as new, and a hardware repair program that extends the life of equipment you already own. Operators frequently combine these options across their fleet, new systems for flagship locations, refurbished systems for new store openings, and repair for existing terminals, all backed by the same support and service standard.

Yes. Multi-location rollouts are a core specialty of ReSource Point of Sale. Every project is owned by a dedicated project manager and supported by an in-house staging and configuration facility, where systems are pre-built and tested before they ship to any store. Our nationwide field-services team handles white glove installation across the United States, and the same 24/7 helpdesk that supports day-one go-live continues to support every location for the full life of the system.

Implementation timelines vary based on project scope. A single-store POS upgrade can be completed in days, while a multi-hundred-location rollout typically takes weeks to months and is staged carefully to avoid operational disruption. Every project begins with a consultation and solution design phase, followed by procurement, staging and configuration, installation, and go-live support, with a dedicated project manager providing a detailed timeline during the planning phase.

Our 24/7 helpdesk answers calls in 25 seconds on average and resolves 97% of cases within SLA. The team is staffed by restaurant and retail technology specialists who handle approximately 11,500 cases per month, which means the person you reach has likely already seen and solved a problem similar to yours. There’s no tier-one gatekeeping and when you call, you reach someone who can help.

The fastest way to get started is to contact our solutions team through the form on any page of resourcepos.com or by phone. Our team will schedule a consultation to understand your operation, map out a solution, and provide a detailed proposal, with no obligation, and the consultation phase included as part of every engagement. Operators with active projects can also reach our 24/7 helpdesk anytime for support questions.