Enhancing Operational Efficiency with Nationwide Field Services: A Deep Dive 

In today’s fast-paced business environment, operational efficiency is critical. At ReSource Point of Sale, we understand the unique challenges businesses face and have developed a comprehensive Nationwide Field Services program designed to meet these challenges head-on. With our extensive experience and dedication to providing tailored support, we help businesses minimize downtime and maintain seamless operations. 

The Backbone of Our Service: Nationwide Coverage and Expertise 

Our Nationwide Field Services are built on the foundation of a pool of certified technicians and strategically located Field Stocking Locations (FSL) across the country. This ensures that we can provide timely and efficient service, no matter where your business is located. Our expert team is well-versed in the nuances of the hospitality and retail industry, enabling us to deliver responsive and knowledgeable support tailored to your specific needs. 

Key Features of Our Service: 

1.National Field Stocking Location (FSL): 

    • We have established multiple stocking points nationwide, allowing us to keep essential hardware readily available. This strategic placement means faster replacements and less downtime for your business. 

2.  Advanced Exchange Depot with Onsite Installation: 

    • Our Advanced Exchange Depot service simplifies the process of hardware replacement. When a hardware issue arises, simply request a replacement, and one of our qualified, vetted technicians will be dispatched to your location with the depot item for seamless onsite installation. 

3. Time and Materials with Onsite Support: 

    • For urgent or scheduled repairs, our Time and Materials service provides access to a qualified technician on a pay-per-incident basis. This flexibility ensures you receive the support you need, precisely when you need it. 

4. SLA Agreements with Onsite Support: 

    • We offer customizable Service Level Agreements (SLAs) that cater to your specific operational needs. These agreements include tailored response and completion times in major metropolitan markets, ensuring that our support is aligned with your business requirements. 

5. Tailored Services and Customizable Solutions: 

    • Our services are not one-size-fits-all. We offer customizable deliverables, from detailed photographs to custom forms, ensuring that our solutions meet your exact needs. Our customizable ticket portal provides real-time updates, including ETA alerts, arrival notifications, and completion alerts, keeping you informed at every step. 
Understanding the Common Challenges and Our Solutions 

Our dispatchers handle a variety of issues, ensuring that your operations remain uninterrupted. Here’s a closer look at some of the most common challenges we address: 

1.Low Voltage Cabling Repairs:

    • A significant portion of our ticketed issues involve low voltage cabling repairs. These repairs are crucial for maintaining the integrity of your connectivity and infrastructure. Our skilled technicians are equipped to handle these repairs swiftly, ensuring minimal disruption to your operations.

2. Hardware Replacement:

    • Hardware issues can cause significant downtime. Our Advanced Exchange Depot service ensures that faulty hardware is quickly replaced. We manage the entire process, from shipping parts to onsite installation, so you can focus on running your business.

3. Technical Guidance (“Smart Hands”):

    • Sometimes, your team needs expert technical support to resolve complex issues. Our “Smart Hands” service provides knowledgeable technicians who can offer real-time guidance and assistance, ensuring that your technical challenges are addressed efficiently. 
Why Choose ReSource Point of Sale? 

Choosing ReSource Point of Sale means partnering with a company that prioritizes your business’s operational efficiency. Our Nationwide Field Services are designed to provide reliable, responsive support tailored to your unique needs. With our deep industry knowledge and commitment to excellence, we help you minimize downtime and keep your business running smoothly. 

 To get started, contact us now to learn more and schedule a discovery call at your convenience.